Key Responsibilities:

• Develop an operational framework for B2B client interactions (onboarding, integration, ongoing support).
• Optimize and adapt internal processes to support the B2B business model.
• Set up and manage a B2B customer support function, defining SLAs, KPIs, and escalation procedures.
• Create and maintain documentation for partners (technical, operational, and business processes).
• Work closely with product and technical teams to ensure platform stability and reliability.
• Implement monitoring systems for the B2B platform and manage incident response workflows.
• Collaborate with legal and compliance teams to integrate licensing, contracts, and regulatory requirements.
• Hire and lead the operations team (support, risk, and account management) as the business scales.

Requirements:

• 5+ years of experience in operations management within iGaming / Fintech / SaaS (B2B iGaming experience is a strong advantage).
• Proven experience in launching and managing B2B operations, including customer support and technical service management.
• Strong understanding of integration processes, SLAs, APIs, and platform operations.
• Experience in incident management and cross-functional collaboration.
• English: Upper Intermediate or higher.

Nice to Have:

• Experience with regulated markets (licensing, compliance, AML).
• Experience in process automation and implementation of operational tools (CRM, ITSM).
• Track record of scaling operations in a fast-growing environment.